There are times that I can see no sense in things or, more specifically, in other people's behavior. The saying goes 'if you want something done right, do it yourself'. Yeah, yeah, I'm all for it. But here's what I want to know...
Within the past couple of months, I have found myself in a similar situation more times that I care to recall. I have had to rely on others. More than anything, I don't want to have to do that; however, these are the people that help (and I use the term loosely) with utilities and other services. Yeah - 'service', that's another good word. HA! So how do I accomplish these things without them?
- Recently, I had acquired internet service through Alltel, received my letter verifying service, then received a call 2 days prior to installation stating that I could not have the service because it is not available in my area (apparently I live in the Yukon). My second option was Adelphia, which I was skeptical about anyway. After calling 3 times, I found that I had 3 different answers. I was about to go with best of 7, but I got someone on the line that seemed quite knowledgeable and I was certain to get some type of number/extension to identify this person in the future if needed. Um...needed... My bill was off by approximately $10/mo. and if I had money strewn about, I wouldn't care, but that is not the case. In the end, I learned that no one can call you back. Ever. Oh yeah, and they will not really try to fix the situation because no one there did it.
- Next was Sprint for my cell phone. I have had no problem with them (over 4 years) until this point but this is the kind of thing that makes me forget all of the times that were ok. I looked on the internet then decided to call 'Customer Care' (again using the term loosely) and spoke with Michael. He and I were on the phone for 30 minutes. Answering all my questions he was very helpful; he added a few things, set me up with rebates and told me just to go to the store to finalize. I got his extension just in case I had further questions and he said that it would be fine to call. Soon after: disaster at the Sprint store. He gave inaccurate information, never added the features, and gave a false extension. Makes you look like a real fool standing there. Sons of bitches piss me off. Called CC and talked to a manager from the store. He could not have been less interested if I asked him to sort his pocket lint by size. I left the store unsure whether to continue service there.
- Best of all, I got an odd benefit letter from my health insurance company (which I have had since 12/1/04), called, and learned that my insurance was cancelled. Once again... sons of bitches piss me off. Apparently when I requested to add vision insurance they heard 'and cancel my regular health coverage that I have only had for a month'. Sounds pretty stupid to do that without getting verification from the policyholder first. Or in my case, the former policyholder. Whatever. Jackasses.
- And as I ended my lengthy call with HP tonight over a configuration concern, I was asked how I would rate my satisfaction with the service I received. Bad Question. I wanted to scream 'you all suck and I refuse to even answer that because the minute I hang up this phone, I'll find out everything you just told me was a lie'. The end result? Launchcast Radio and some other sound applications still do not work properly; well, maybe about 0.823% of the time.
No matter what, it always appears that I am the one walking around trying to clean up the messes of these imbiciles, basically because it directly affects me. No one else will do it and it appears no one CAN do it - otherwise I most likely would not be in these situations to begin with. Who voted me as the one to walk around with the pooper-scooper in this life? I'd like a recount.
Yes, given the alternative, these things are mere inconveniences and I am aware of that. Somehow, it is no less bothersome: after they bombard you endlessly and manage to lurk around each turn, you start to anticipate them. That makes you weary. And it makes you write a post about it because you are so angry... incompetent sons of bitches. On that note, I'm off to rest... I have another day of this joyfulness tomorrow.
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